To Our Vigil Customers
We wanted to follow up on our previous statement with an update on the Vigil DRM issue. We've spent the time since then trying to find a fix.
The short answer is: we can't, and we owe you an explanation and an apology.
When we released the physical Switch edition of Vigil: The Longest Night, we didn't know it contained a DRM setting that requires an internet connection on first launch. We should have caught it. We didn't, and we're sorry.
If you'd rather not read the detail: you can return your copy (sealed or unsealed) for a full refund including return shipping. Email help@superraregames.com and we'll sort it out. No quibble.
For those who want the full picture, here's where we are.
How did DRM end up on a physical SRG release?
The DRM setting was switched on at the very start of Vigil’s Nintendo build, roughly five years ago. The development team at Glass Heart Games has changed since then. The current team didn’t know the setting was there, so when we worked with them on the physical release, neither they nor we were aware of it. We first found out when customers told us. It was a genuine oversight, not a decision anyone made deliberately.
Can’t you just patch it out?
We wish we could. We’ve been working with both Nintendo and Glass Heart Games to find a way.
Nintendo confirmed that updating the DRM setting is the developer’s responsibility and has to be done at patch level. Glass Heart Games looked into it, but the game was built on an old Nintendo SDK and an outdated version of Unity. Patching builds on tools this far out of date is known to introduce more problems than it solves, and risks breaking the game entirely. With regret, a patch isn’t possible and neither is a DRM-free reprint.
What does the DRM actually require?
When you insert the cartridge, the game asks you to log into a Nintendo Account before it will launch. You only need to do this once. After that, the game boots and plays fully offline on that console. It’s a one-time check, not an always-online requirement.
I’m a sealed collector. What are my options?
We understand this is frustrating, particularly for collectors who value keeping their games sealed. You can open the game, do the one-time login, and we’ll send you a replacement cellobag and seal sticker so your copy can be resealed. Just let us know at help@superraregames.com.
We should be upfront: the game case itself won’t carry a factory seal, so it won’t be identical to how it arrived. That’s a limitation we can’t get around, and we’re sorry about that. But we wanted to offer the closest alternative we could.
What if I just want my money back?
Return your copy (sealed or unsealed) for a full refund, and we’ll cover the cost of return shipping. Email help@superraregames.com.
What about your other releases?
We’ve checked our entire back catalogue. Every other SRG title is DRM-free and fully playable offline. This is a one-off, and we’re doing everything we can to stop it from ever happening again.
How do you make sure this doesn’t happen again?
Our QA team now checks DRM settings as a standard step before we start producing any physical release. We’re no longer relying solely on what a developer tells us. We verify it ourselves.
We set a standard for physical game preservation and we fell short of it with Vigil. Thank you to everyone who raised this with us. We’d rather hear it and fix it than not know.
