US Shipping Update

Following last week’s temporary pause on US orders, we are pleased to let you know that we have re-opened our website for US customers!

We have been working hard behind the scenes to find a new solution to the new US tariff rules on small parcels, which kicked in on 29th August, so that we can get your games to you. 

New orders placed from today will have the new US tariff rates applied to the goods in the order and charged at checkout and will be ready to ship out with the new Royal Mail DDP (Delivery Duty Paid) service, at no additional shipping cost and with no further charges on delivery. 

We will closely monitor how this new service performs and if there are any issues we will review alternatives. 

We are continuing to review the quickest and most economical way to get existing orders to you, as we have to solve for the unpaid tariffs. If you already have an order placed with us, there's no need to take any action at all - your order is safe with us for now and we’ll have news to follow on shipping plans!

FedEx are still finalising their service details, so any orders where FedEx has been selected will be on a temporary hold until we have this resolved and we are not opening up FedEx shipping services just now. We will send an additional update on this as soon as we have it

We'll be sure to update our Shipping Dates on our website with all the new US shipping timelines, so you can see when your games are expected to ship. These are updated weekly as and when we have confirmation of games arriving with us and shipping out.

Thank you for your continued patience and support as we navigate these changes. 

If you have any questions please contact us at help@superraregames.com.

Yours, 

Super Rare Games Team!